dk9's Privacy Policy
Your personal information matters to us. This policy describes in detail how dk9 collects, uses, and keeps your information secure.
Introduction and Scope
dk9 ("we", "us", or "platform") provides a safe and reliable online gaming service for users in Bangladesh. This privacy policy explains what information we collect, why we collect it, and how we manage it when you use our website (dk9.cam), create an account, or use our services.
This policy applies to all dk9 services — whether you access our platform via a web browser, mobile device, or any other means. Continuing to use our services means you accept the terms of this privacy policy.
What Information We Collect
Information You Provide Directly
When you register with us or use our services, the following information is collected:
- Full name and date of birth
- Email address
- Username and password
- Verification information from a national identity card or passport
- Payment information (bKash, Nagad, Rocket account numbers)
- Information provided during communications with us
Automatically Collected Information
When you use our platform, the following information is automatically collected through technical means:
- IP address and device type
- Browser information and operating system
- Time spent on the platform and pages visited
- Gaming activity logs and transaction history
- Information collected through cookies and similar tracking technologies
- Login times and session data
Purpose of Data Use
dk9 uses collected information only for the following legitimate purposes. We never use your information unnecessarily or for the purpose of selling it to third parties:
- Account creation and management, and identity verification (KYC)
- Processing financial transactions and providing deposit and withdrawal services
- Providing bonuses, promotions, and loyalty rewards
- Ensuring 24/7 customer support in Bengali
- Taking measures to prevent fraud and money laundering
- Analysing usage patterns to ensure responsible gaming
- Improving platform performance and user experience
- Reporting required to comply with applicable laws and regulations
Sharing Information with Third Parties
dk9 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared to a limited extent in the following cases:
Payment Providers
Payment services such as bKash, Nagad, and Rocket receive only the minimum information needed to complete transactions.
Identity Verifiers
As part of the KYC process, information may be shared with authorised identity verification service providers.
Legal Authorities
Information may be provided to relevant authorities based on a court order or legitimate legal requirement.
Technology Partners
Trusted technology providers operating the platform receive only the information necessary to deliver the service.
Cookies and Tracking Technologies
dk9 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser that help our platform recognise you.
Essential Cookies
Required to maintain login sessions, ensure security, and support basic functionality. These cannot be disabled.
Functionality Cookies
Used to remember your preferences and language settings, improving the experience on your next visit.
Analytics Cookies
Used to understand how the platform is used, helping us improve our services.
You can manage cookies by changing your browser settings. However, disabling certain cookies may affect specific platform functionality.
Data Security Measures
dk9 uses industry-standard technical and organisational measures to keep your personal information secure. Our security framework includes:
- SSL encryption — all data transfers take place through encrypted channels
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
- Restricted access — only authorised staff can view your information
- Automated monitoring systems to detect suspicious activity
- Encrypted backups stored in secure data centres
Your Responsibilities
Alongside us, you also play a role in keeping your account secure:
- Use a strong and unique password
- Do not share your login details with anyone
- Log out properly after use
- Notify us immediately if you notice unusual activity on your account
Data Retention Period
dk9 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
Active Accounts
All relevant information is retained and regularly updated while your account remains active.
After Account Closure
After an account is closed, certain information may be retained for a specified period due to legal obligations and dispute resolution needs.
Transaction Records
Financial transaction records are retained for an extended period in accordance with legal requirements.
Expired Data
Once it is no longer needed, information is securely deleted or anonymised.
Your Rights
dk9 respects your rights over your personal information. You may exercise the following rights:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request that incorrect or incomplete information be corrected.
Right to Erasure
You may request that your information be deleted, beyond what is required by legal obligations.
Right to Restrict Processing
In certain cases, you may ask us to limit the processing of your information.
Right to Data Portability
You may receive a copy of your information in a machine-readable format.
Right to Object
You may object to the processing of your information for specific purposes.
To exercise these rights, contact us at [email protected] or speak with our support team via 24/7 live chat. We will respond to your request within 30 days.
Protection of Minors
dk9 is a platform for users aged 21 and above only. We do not knowingly collect or process any personal information from minors (those under 21).
Age is verified during the registration process. If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please notify us at [email protected].
Policy Changes and Updates
dk9 may update this privacy policy when necessary. For any significant changes, we will inform you in the following ways:
- A notification will be sent to your registered email
- The "Last Updated" date on this page will be changed
- For significant changes, a notification will be shown at login
Continuing to use the platform after changes have been made means you accept the updated privacy policy. We recommend reviewing this page regularly.
About Third-Party Services
The dk9 platform uses software from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These third-party providers are governed by their own privacy policies.
Payment service providers bKash, Nagad, and Rocket have their own terms and conditions and privacy policies, which apply to transactions made through their platforms.
dk9 is not responsible for the data collection or processing practices of these third parties. We are accountable only for information collected on our own platform.
Contact Us
For any privacy-related questions
If you have any questions, concerns, or complaints about this privacy policy or your personal information, contact us through any of the following channels.
[email protected]
24/7 support available in Bengali
Data protection requests are responded to within a maximum of 30 days
Your Data, Our Responsibility
dk9 is committed to protecting your privacy. Read our other policies to learn more, or contact us if you have any questions.