dk9 Terms and Conditions — Please Read Before Using Our Services

1 Introduction and Definitions

These terms and conditions ("Terms") govern the legal relationship between dk9 ("Platform", "we", "us") and any user of the platform ("User", "you", "your"). dk9 is an online betting and casino platform serving the Bangladesh market.

Key terms used in these Terms are defined as follows:

• "Service" refers to the dk9 website, mobile version, and all related services.
• "Account" refers to the personal profile created through registration.
• "Bet" refers to participating in any game or sport by wagering money.
• "Balance" refers to the funds held in a user's account.

2 Eligibility and Age Requirements

The following eligibility requirements must be met in order to use the dk9 platform:

• Users must be 21 years of age or older. This platform is strictly prohibited for minors.
• Users must be legally capable of entering into a binding contract.
• Users must use the platform of their own free will and judgment.
• The same person may not create more than one account.

dk9 may request identification at any time to verify age. Providing false age or identity information may result in account suspension and forfeiture of deposited funds.

3 Account Registration and Security

Users must provide accurate and complete information when creating an account. Providing false or incomplete information will be considered a violation of these Terms.

• The email address and mobile number provided during registration must be active and correct.
• Keeping the account password confidential is the user's own responsibility.
• The user is responsible for all activities carried out through their account.
• Any security issues related to the account must be reported to dk9 support immediately.
• Allowing a third party to use or transferring the account is strictly prohibited.

4 Deposit Policy

The following rules apply to depositing funds on the dk9 platform:

• The minimum deposit amount is ৳100 — this applies to all payment methods.
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• The correct reference number and instructions must be followed at the time of deposit.
• Depositing funds through a third party or under a different name is not accepted.
• It is the user's responsibility to retain proof of all transactions.

5 Withdrawal Policy

The following terms apply to withdrawing deposited funds and winnings:

• The minimum withdrawal amount is ৳1,000.
• Funds typically arrive within 5 to 30 minutes after approval.
• Withdrawal requests will only be processed to the payment method registered on the account.
• Withdrawals may be restricted until the wagering requirements of any active bonus have been met.
• In cases of fraud or suspicious activity, withdrawals may be delayed pending investigation.
• dk9 reserves the right to process withdrawals after identity verification.

6 Bonuses and Promotional Offers

dk9 offers bonuses and promotional offers from time to time. The following terms apply to the use of such offers:

• Welcome bonus: 120% bonus on the first deposit, up to a maximum of ৳5,000.
• Wagering requirement for the welcome bonus: 20 times (20x) — meaning you must wager 20 times the combined deposit and bonus amount.
• Bonuses are applicable to one account only.
• Wagering requirements must be met before withdrawing funds earned using a bonus.
• dk9 reserves the right to modify or cancel any bonus offer.
• Claiming bonuses through multiple accounts will result in forfeiture.

7 VIP Program and Cashback

The dk9 VIP program has four tiers, each offering weekly cashback benefits:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.8% weekly cashback.
• Platinum: up to 1.0% weekly cashback.

Advancement through VIP tiers depends on regular and active participation on the platform. Cashback is paid out on a weekly basis and is added directly to the account balance. dk9 reserves the right to modify VIP terms and conditions.

8 Fair Play Policy

All users on the dk9 platform must play games with honesty and fairness. The following activities are strictly prohibited:

• Intentionally exploiting any technical error or bug.
• Placing bets using automated software, bots, or scripts.
• Creating multiple accounts to gain bonus or promotion benefits.
• Using any unlawful method with the intent to alter game outcomes.
• Colluding with other users to gain an unfair advantage in any game.

If evidence of the above prohibited activities is found, the relevant account will be permanently closed and any winnings or balance may be forfeited.

9 Technical Issues and Dispute Resolution

In the event of a technical issue during gameplay, the following policies will apply:

• If a game is left incomplete due to a server outage or loss of internet connection, dk9 reserves the right to void or review that round.
• In any dispute regarding game outcomes, dk9's server logs will be considered final evidence.
• Any complaint must be reported to the support team within 72 hours of the incident.
• dk9 reserves the right to make the final decision in dispute resolution.

10 Account Suspension and Closure

dk9 may suspend or close any account with or without notice under the following circumstances:

• Violation of any clause of these Terms.
• Providing false or misleading information.
• Suspicion of money laundering or fraud.
• Operating multiple accounts.
• Attempting to harm the system or other users.

To contest a suspension, users may contact the support team. The final decision rests with dk9.

11 Collection and Use of Personal Information

dk9 handles users' personal information with the utmost confidentiality. Information collected at registration is used only for the following purposes:

• Account verification and management.
• Processing financial transactions.
• Complying with applicable laws and regulations.
• Providing customer service and support.
• Preventing fraud and ensuring security.

Personal information is not sold or shared with third parties, except where required by legal obligation. For more details, please read our Privacy Policy.

12 Data Security and SSL Encryption

The dk9 platform uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Financial transactions and personal information are encrypted to the highest security standards. User data is stored on secure servers and advanced security measures are maintained to prevent unauthorized access.

13 Commitment to Responsible Gaming

dk9 places the highest priority on responsible gaming. We believe that gaming is a form of entertainment — it is not a source of income or a solution to financial problems.

• Users can set their own deposit and loss limits.
• The option to self-exclude from the account, temporarily or permanently, is available.
• If problem gaming is suspected, please contact the support team.
• Active measures are taken to protect minors from gaming.

Detailed information on responsible gaming is available on our Responsible Gaming page.

14 Limitation of Liability

dk9 will not be liable for any damages in the following circumstances:

• If a game is left incomplete due to loss of internet connection.
• For delays or errors by a third-party payment provider.
• For losses resulting from the user's own negligence or mistake.
• For unforeseen events beyond dk9's control (force majeure).

15 Intellectual Property Rights

All content on the dk9 platform — including logos, graphics, interface design, software, and written material — is the exclusive property of dk9 or is used under license from the respective provider. Users may not copy, distribute, or use this content for commercial purposes without prior permission from dk9.

16 Right to Modify Terms

dk9 reserves the right to modify these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms. For significant changes, users will be notified via their registered email or through a notice on the platform.

17 Contact and Support

If you have any questions or complaints about these Terms or any dk9 service, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support is available in Bengali.

Our support team is always ready to answer all your questions.